Frequently Asked Questions (FAQ)

Welcome to the Big Monster Sports Help Center. Here you will find answers to the most common questions regarding our sportswear collections, sizing, orders, shipping, and returns.

1. Products, Fabrics & Sizing

Q: How do I find the right size?

A: Every product page includes a comprehensive Size Guide showing garment measurements (chest, length, waist) and recommended height/weight ranges. If you are between sizes or prefer an athletic relaxed/oversized fit, we recommend sizing up one size.

Q: What materials are used in your activewear and sportswear?

A: Our athletic apparel is engineered with breathable, moisture-wicking, and stretch-enhanced fabrics designed to withstand intense gym sessions, outdoor training, and daily streetwear use while retaining shape and color.

Q: How do I care for my sportswear and graphic tees?

A: To preserve fabric elasticity and print vibrancy:

  • Machine wash cold (inside-out) on a gentle cycle.
  • Wash with similar colors.
  • Hang dry or tumble dry on low heat.
  • Do not iron directly over prints or logos.

2. Orders & Payments

Q: What payment methods do you accept?

A: We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, and standard secure checkout options available at payment step.

Q: Can I change or cancel my order after placing it?

A: Because we process and prepare orders quickly, please contact us at hai420742741@gmail.com within 2 hours of placing your order if you need to adjust shipping details or sizes. Once an order is transferred to fulfillment or shipped, modifications cannot be made.

Q: Will I receive an order confirmation?

A: Yes. An automated order confirmation containing your invoice and order number will be sent to your provided email address immediately upon successful payment.

3. Shipping & Delivery

Q: Where do you ship, and what are the delivery times?

  • Order Processing Time: 2 to 4 business days (quality check and packing).
  • Standard International Shipping: Approximately 7 to 15 business days depending on destination country and customs clearance.
  • Express Shipping: Approximately 3 to 7 business days.

Q: How can I track my package?

A: As soon as your package is dispatched, you will receive a shipping notification containing your carrier name and tracking number. You can monitor the real-time transit status directly via the carrier’s tracking page.

Q: Are customs duties or import taxes included?

A: Applicable import taxes, tariffs, or clearance handling fees depend on your destination country’s customs regulations and are the responsibility of the recipient.

4. Returns & Exchanges

Q: What is your return window?

A: We provide a 30-day return & exchange window starting from the delivery date confirmed by tracking records. Returned items must be unworn, unwashed, free of stains or odors, and in original packaging with tags intact.

Q: What should I do if my item arrives damaged, defective, or incorrect?

A: Please contact our support team within 7 days of delivery with your order number and clear photos/videos showing the issue. We will verify the situation and arrange a replacement or full refund promptly.

5. Custom Apparel & Wholesale

Q: Do you offer bulk orders or custom team uniforms?

A: Yes. We accommodate custom sportswear, fitness club uniforms, and bulk wholesale inquiries. Please email us your requirements (designs, quantities, specifications) for a quotation and production timeline.

Need Additional Help?

If your question is not covered above, reach out to our customer care team: